Returns & Exchanges

At One Stop and Shop Market, we prioritize the freshness and quality of our food products. If you are not completely satisfied with your purchase, please contact us within 48 hours of delivery to initiate a return or exchange.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and a photo of the item if it arrived damaged or expired.

• 2.
  Review Request

  Our quality assurance team will review your request within 24 hours to ensure it meets our safety and hygiene standards for returns.

• 3.
  Prepare Item

  If approved, keep the item in its original packaging; for perishable goods, we may provide specific disposal instructions instead of a physical return.

• 4.
  Receive Refund

  Once the return is processed, a refund will be issued to your original payment method or as store credit within 3-5 business days.